Why does the receptionist ask what is wrong
- A receptionist connects the patient with the most appropriate service for their needs.
- It may be more appropriate to see a different clinician.
- The GPs have asked reception staff to ask certain questions when booking to help the smooth running of our clinics.
- It is important to ensure you see the most appropriate clinician.
This can help us save a GP appointment for you when you really need it.
Thank you for your understanding.