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Key Information

Call 111 - When it is less urgent than 999
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Why does the receptionist ask what is wrong

  • A receptionist connects the patient with the most appropriate service for their needs.
  • It may be more appropriate to see a different clinician.
  • The GPs have asked reception staff to ask certain questions when booking to help the smooth running of our clinics.
  • It is important to ensure you see the most appropriate clinician.

This can help us save a GP appointment for you when you really need it.

Thank you for your understanding.

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