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Referrals & Letters

If you have attended an appointment with your GP & it has been confirmed that a letter or referral is required - please be aware that this can take around 7 to 10 working days to action; our Secretarial team will be guided by the GP's as to its urgency. During holiday periods this may take longer dependant on staffing levels.

NHS England, British Medical Association (BMA) and the National Association for Patient Participation (NAPP), have come together to produce a patient facing leaflet which describes what a patient can expect to happen if they are referred by their GP to see a specialist or consultant at a hospital or a community health centre.

A copy of this leaflet is available at: www.england.nhs.uk/patientinterface/ or click here 'What happens when you are referred leaflet'

Patient Contact Centre (PCC) - Princess Alexander Hospital: 01279 827391

Patient Contact Centre is available for patients to enquire about follow up hospital appointments - please call 01279 827391. The PCC are able to speak to patients directly, and can provide information regarding whether you are currently on a consultant's waiting list, and when you may expect to get an appointment. On occasion they may even able to offer an appointment date.

The majority of patients can now speak to someone about their hospital appointment from 8:00am – 8:00pm Monday to Friday and 9:00-13:00 Saturday thanks to the introduction of a new service.

The Princess Alexandra Hospital NHS Trust has centralised the service for the majority of clinical areas to give members of the public the ability to discuss their hospital appointment and Admission date.

Currently maternity and radiology are exempt but all other forms of appointments can be booked via telephoning:

  • 01279 827391 for ‘new’ Outpatient Appointments
  • 01279 827539 for Theatre or Day Stay bookings.

Patients who use the E-Referral System (previously known as Choose and Book) are given a booking reference number (UBRN) & will not need to access this new service because they will continue to run the NHS Appointment’s line (03456088888), nor will those who have had their appointment booked via the GP surgery or online.

If you need further advice regarding your referral / letter - please call 01279 827608 & our Reception team can transfer your call to our Secretaries between 9.30 & 2.30 Monday to Friday.

Empowering patients to self-manage appointments using the NHS e-Referral Service

Encouraging patients to book their own hospital or clinic appointments online, rather than by phone, saves practice time and can cut did not attend (DNA) rates by half. Steering people to self-manage their appointments via our manage your referral online service can make a valuable difference, make sure you read and download all the information on our website.

Self Referral

Spectrum - Hertfordshire Drug & Alcohol Services

https://www.changegrowlive.org/content/spectrum-hertfordshire-drug-alcohol-services-watford/refer-yourself

Ante-Natal Care

The early bird service can be accessed from as early as five weeks pregnant. You can download a referral form to complete and return to us on earlybirdbooking.enh-tr@nhs.net alternatively you can contact your GP surgery to tell them you are pregnant and arrange your first midwife appointment. You will be sent a letter offering you an appointment within 10 working days, please read the information contained within the screening leaflet before you come to your appointment.
https://www.enherts-tr.nhs.uk/patients-visitors/our-services/maternity/finding-out-your-pregnant/

HPFT - Mental Health Services

http://www.hpft.nhs.uk/get-help/
For mild to moderate mental health issues - Our Wellbeing Service offers short term support to people with mild to moderate mental health issues such as depression and anxiety. Referrals are made via your GP or you can self refer by clicking on the following link:

Self referral
For urgent help or if you need to speak to someone
Call our Single Point of Access (SPA) Tel: 0300 777 0707 from 8am - 7pm Email: hpft.spa@nhs.net
Alternatively, call our Out of Hours Helpline Tel: 01438 843322

Wellbeing Service Self Referral
https://www.iaptportal.co.uk/ServiceUser/SelfReferralForm.aspx?sd=1740e1af-a0d8-468b-bc1b-c35640d3b5d0

Hertfordshire & West Essex NHS Diabetes Prevention Programme

Contact ICS Health & Wellbeing
Telephone 0800 043 9806
Email info@preventing-diabetes.co.uk
Website www.preventing-diabetes.co.uk

Refuge- Independent Domestic Violence Advocacy Service

Monday to Friday from 9am to 5pm
The Refuge–Hertfordshire IDVA service provides confidential, non-judgemental and independent support for women and men (aged 16+) living in the Hertfordshire area who are experiencing:

  • Domestic violence and abuse
  • Coercive control, intimidation, threats, physical abuse, emotional abuse
  • Sexual abuse within an intimate relationship
  • Forced marriage
  • So-called 'honour'-based violence
  • Female genital mutilation

We have 13 independent domestic violence advocates (IDVAs) who operate across the county and can provide tailored, one-to-one support and also signpost to local external agencies.

Who to contact Telephone 0300 790 6772
E-mailhertsidva@refuge.org.uk
Website: https://www.refuge.org.uk

Where to go - our address is confidential, we provide a service to people throughout Hertfordshire

Referral required: No

The iPractice - Vision and Specific Learning Difficulties (e.g. Dyslexia)

https://www.theipractice.co.uk/learning-difficulties

HertsHelp

https://www.hertshelp.net/hertshelp.aspx

Maternity Bereavement Counselling

https://petalscharity.org/counsellingcontact/

Termination of pregnancy - self referral

https://www.mariestopes.org.uk/find-us/clinic-details/?centreId=5256

Vasectomy

https://mariestopes.org.uk/find-us/clinic-details/?centreId=5256

Your Neighbourhood Professionals. Just a Click Away! Craig Puller Piviot Point Counselling
Your Neighbourhood Professionals. Just a Click Away! Craig Puller Piviot Point Counselling