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Covid-19 Vaccination programme

Signs of COVID-19 - Get Tested!

A temperature, new cough or change in your sense of smell or taste could be a sign of COVID-19. If you are or your child experience one of these, book a PCR test straight away: Lateral flow tests are only for people with no symptoms.


A national campaign has now started to encourage pregnant women to have their COVID vaccination.

Pregnant? Have you had your COVID vaccination?

Whether you’re pregnant, think you might be, or you are trying for a baby, please take up the offer of a vaccine and get protected against COVID-19. Catching COVID can be serious for pregnant women and it is important that you are protected. Don’t delay, visit to book an appointment or find a walk-in clinic near you here:

For the latest details please click on COVID-19 vaccine webpage for guidance.

As of Monday 17th May 2021, an updated version of the NHS App will go live. The updated version will contain a separate feature to show individuals COVID-19 vaccination records. Please note, this feature will not be controlled by the practice. Effectively, this turns the App into a vaccine passport.

The GOV.UK website link Demonstrating your COVID-19 vaccination status when travelling abroad explains the following:

How to access your COVID-19 vaccination status

Through the NHS App

You can access your COVID-19 vaccination status through the free NHS App from 17 May. You can access the app through mobile devices such as a smartphone or tablet. Proof of your COVID-19 vaccination status will be shown within the NHS App. We recommend that you register with the app before booking international travel.

By calling 119

If you do not have access to a smartphone and know that the country you are travelling to requires COVID-19 vaccination status, you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 working days after you’ve completed your course of the vaccine. We expect the letter to take up to 5 working days to reach you.

The letter will be sent automatically to the address registered with your GP. The 119 call handler you speak to will not be able to see your address to check this with you. If you’ve recently moved house, make sure you’ve given your new address to your GP practice before calling 119.

COVID Vaccination Programme - FAQs for vaccines given abroad

How does a patient book a 2nd dose when they have had their 1st dose abroad?

If the patient had their first dose abroad and wants to receive their second vaccination locally, they can either be vaccinated by their local PCN site, if this is still operating for their cohort; or they can attend any of the walk-ins for the vaccine that they require at a mass vaccination centre. Patients can check the Healthier Futures link to see when and where they can go, and should bring proof of their first dose.

Can the doses received overseas be recorded on the GP system?

Yes, any doses given overseas can be added to the patient record on the GP system.

Will doses of the covid-19 vaccine received overseas appear on the patient’s NHS App?

The NHS App only promises to be a proof of vaccines delivered in England for those aged 16 years plus, available 2 weeks after having a full course of the vaccine. These won’t be on the ‘COVID-19 Pass’ section of the NHS App, but should appear on the ‘Your health’ section under ‘acute short-term medicines’ if they are added to the patient record.

What if patients don’t have a phone or tablet and want to travel overseas?

Patients can request a letter via the or by calling 119.

What if the patient doesn’t have the NHS App or an NHS number?

It is not possible for vaccination status to be recorded on the NHS App if a patient does not have an nhs number. Patients without an nhs number can register with a GP practice, receive an NHS number and subsequently use the NHS app.

Alternatively, a vaccination letter can be requested via or by calling the 119 (COVID-19 Vaccination Status) service. However, it will require the recipient to register with a GP which is explained via the link. If the patient does not wish to register with a GP practice, they will have their vaccination card as physical proof.

Do not contact your GP surgery about your COVID-19 vaccination status. GPs cannot provide letters showing your COVID-19 vaccination status.

May 2021:

In recognition of our COVID 19 Vaccination work in Bridging the Health Inequality Gap for all patients on our Learning Disability Register, we have recently been awarded the 'purple strategy certificate'

Hilary Gardener the Strategic Liaison Nurse for Primary Health at Hertfordshire County Council contacted us to advise:

Your passion, drive and commitment to overcoming barriers through using person centred reasonable adjustments to be able to successfully vaccinate these people is commendable and an example to everyone.

You have

  • Provided that person centred approach to overcome the barriers
  • Provided the necessary reasonable adjustments
  • Successfully vaccinated to date over 100% of your learning disability patients !!!!

Thank you so much for taking the time and understanding to achieve such a fantastic success rate. Those people who are reluctant to have the vaccine are the ones who would be likely to equally struggle with the complying with treatment if they did contract COVID19 and required hospitalisation. So every vaccine achieved in this patient group truly is one that has potentially saved a life and that is down to the team work of everyone involved in the planning, supporting and delivering of the vaccines

Good luck with achieving the same success with the second dose over the coming weeks.

Links to educational materials re Long Covid - raising awareness:

Your COVID recovery:

Vaccination update for our patients - April 2021

The NHS vaccination programme continues to make strong progress. Vaccinations have now been offered to everyone aged 50 and over, as well as health and social care workers, unpaid carers and people at a higher clinical risk.

Five out of every six people who have been offered the vaccine have already been vaccinated. The offer of a vaccine remains on the table for anyone who is eligible who has yet to book.

As the COVID-19 vaccination programme continues, our practice will in future only vaccinate:

  • patients in the priority groups 1 to 9 who haven’t yet had their vaccine second doses to our patients when they are due.

If you are 50 or over, or you are an unpaid carer, or are clinically at risk, or are living with someone who has a suppressed immune system) you can get your vaccination by:

There is enough vaccine for everyone in a priority group who needs it. If you have questions or concerns about your vaccination, have a look at the advice, information and frequently asked questions on this local NHS website:

If you are in a newly eligible age group (currently people aged 45-49) please arrange a vaccination appointment through the national booking service website or by calling 119. This will allow you to book an appointment at a local vaccination centre or pharmacy site.

If you are pregnant, it is now advised that you take up the offer of a vaccination if you are eligible to do so -for example, you are a health or social care worker, or you live with someone who is immunosuppressed. Contact our GP practice so that we can help to arrange this at a suitable vaccination centre.

We would like to extend our thanks to all of the staff and volunteers for their invaluable help in supporting our vaccination effort.

Question: Does the Oxford Astra Zeneca vaccine cause blood clots?

Answer: Blood clots can occur naturally and are not uncommon. Reports of blood clots received so far are not greater than the number that we would normally expect to see amongst the groups of the population who have been vaccinated. People should still go and get their COVID-19 vaccine when asked to do so.

More than 11 million doses of the Astra Zeneca vaccine have now been administered across the UK. Vaccine safety is of paramount importance and the regulatory agency, the Medicines and Healthcare products Regulatory Agency (MHRA) continually monitors the safety of vaccines in the UK.

For more information and a statement from the MHRA, see this link.

For more information please visit: COVID-19 vaccination and blood clotting - GOV.UK (

Covid-19 Vaccination and Pregnancy

Please click here for more information about receiving the Covid-19 vaccination during pregnancy.

April 2021 - If you are pregnant, it is now advised that you take up the offer of a vaccination if you are eligible to do so -for example, you are a health or social care worker, or you live with someone who is immunosuppressed. Contact our GP practice so that we can help to arrange this at a suitable vaccination centre.

Covid-19 vaccine easy read leaflet:

Click here to view...COVID-19 phased vaccination priority groups

COVID vaccine supplies - update 22.03.2021

You may have seen news coverage about vaccine supplies over the coming weeks.

From now until 29th March, our GP-run vaccination centre at Bishops Stortford Football Club will still be delivering vaccinations to people in the top priority cohorts. This includes everyone aged 50 or over, eligible carers and those in vulnerable groups.

If you are one of these patients, you can also choose to book a vaccination online at on the National Booking System: or by calling 119.

Everyone who is due to have a second dose of either the Pfizer or the AstraZeneca vaccine between 29 March and the end of April will receive their second dose. If you had your first dose at our GP-run vaccination centre then we will contact you when it is time for your next appointment. There is no need for you to phone us.

If you booked your first appointment at a pharmacy or large vaccination centre through the National Booking System website or by calling 119, you should already have a second dose appointment in your diary. You should attend this appointment as planned.

Any first dose vaccinations already booked to take place in April via the National Booking System will also still go ahead.

Up to date information about COVID vaccinations can be found at

Update as of 08.03.2021

The Primary Care Network (PCN) continue to work hard to vaccinate everyone in the priority groups and so far we have vaccinated 14671 people.

At the moment our focus is on people aged under 65 with specific health conditions which put them at higher risk of becoming seriously ill with COVID as well as those people who we know are Carers who are eligible to be vaccinated. We are inviting people as quickly as we can, based on the vaccine supplies available to us. If you fall into one of these categories, we will be contacting you over the next fortnight once we have been allocated our vaccine stocks. We have also started to invite our more elderly patients in for their second dose.

There are some weeks when we are not receiving as much supply of the vaccine as we would like, due to national supply constraints. We know this has led to some longer waits than we would like to see for our patients. If you or someone you care for is eligible for a vaccination and is very concerned about waiting to be called, you can try to book online at vaccination/book-coronavirus-vaccination/ or dial 119 to see if an alternative vaccination centre has any appointments.

There is currently a high demand for appointments through this route which may mean that you have to travel further to get an appointment until national vaccine supplies increase. There are vaccination centres at the following locations in east and north Hertfordshire:

  • Robertson House, Stevenage
  • Chells Manor Community Centre, Stevenage
  • Avanti Meadows Primary School, Bishop’s Stortford
  • The Priory, Ware
  • Roche Pharmaceuticals, Welwyn Garden City

If these options do not appear for you, this means that all their appointments are currently booked up. More appointment slots do get added so check back regularly. There are also vaccination sites in west Hertfordshire, Essex and Bedfordshire that may be closer to where you live.

Letters are now being sent from NHS England to people aged over 55, inviting them to arrange an appointment online using the national booking website. If you are aged over 55 and receive one of the national letters but don’t want to book online and would prefer to receive your vaccination with us at our GP hub at Bishops Stortford Football Club you will need to be patient and wait for us to call you. Like all local vaccination services provided by GPs, our hub is not on the national booking site; it is managed by practice staff who will either call you or send you a text message. As soon as we have vaccinated everyone in the earlier priority groups and we have enough vaccine to move on to the next group, we will be in contact with over 55s.

We are expecting our vaccine supplies to GP hubs to increase considerably from the middle of March so we hope to be able to call in many more people after that – for their first and second doses, in line with national guidance about priority groups and the recommended interval between doses. Please be assured that nobody who is due a second dose will have to wait longer than 12 weeks for it.

Previous updates

Update 18.02.2021:

Second Vaccine Recall

Stort Valley Primary Care Network Vaccination Centre has now begun recalling patients for their 2nd vaccine in line with the 12-week guidance from NHS England. Please be patient, we are vaccinating patients in date order, and you will be contacted to book an appointment at Bishop's Stortford Football Club when this is due. You will receive an invitation via an AccuBook SMS link, or a telephone call nearer to the time. You do not need to call your surgery. Please do not attend the vaccination centre without a booked appointment.

If you received your first vaccine at an alternative Vaccination Centre, you should return there for your second vaccine.

Update 15.02.2021:

Covid-19 vaccine bookings for patients aged 65 to 69

NHS England has now advised PCN-led sites to focus on cohort 6 (those aged 16 to 65 in an at risk group) and that cohort 5 (those aged 65-69) will shortly start receiving an invitation from the national booking service (NBS) to attend a vaccination centre or community pharmacy setting.

You may wish to use the online national booking service: Through this system, eligible patients are able to choose a time slot and location at one of the large Covid Vaccination Centres, or at one of the community pharmacies taking part in the national programme. Alternatively, bookings can be made by calling 119 free of charge, anytime between 7am and 11pm seven days a week.

You can also choose to have your vaccination in your local area instead & Parsonage Surgery will contact you as soon as we are able to offer you an appointment at Bishops Stortford Football Club, dependant on vaccine supply deliveries.

Update 08.02.2021:

Covid-19 vaccine bookings for patients aged over 70

Following the national COVID-19 press conference on 08.02.2021, people aged 70 and over who do not yet have their first COVID-19 appointment booked have been encouraged to now proactively contact the NHS to arrange a vaccination.

All people aged 70+ who do not yet have an appointment to receive their first COVID-19 vaccination are now encouraged to book online or over the phone, even if they have not received a letter.

You may wish to use the online national booking service: Through this system, eligible patients are able to choose a time slot and location at one of the large Covid Vaccination Centres, or at one of the community pharmacies taking part in the national programme. Alternatively, bookings can be made by calling 119 free of charge, anytime between 7am and 11pm seven days a week.

You can also choose to have your vaccination in your local area instead & Parsonage Surgery will contact you as soon as we are able to offer you an appointment at Bishops Stortford Football Club, dependant on vaccine supply deliveries.

All appointments are staggered to allow for social distancing and people are urged not to turn up early.

If you are currently eligible & do book via the online booking service, please let Parsonage Surgery know; we can then remove your details from our Covid vaccination list & offer an appointment to other patients who are eligible.

Please do not double book appointments at both sites as this results in appointments not being attended & another patient could have utilised the slot.

Patients can contact us via where possible to keep our phone lines free for other patient enquiries.


From 16.01.2021 people across England aged 80 started to receive national letters inviting them to book themselves a COVID vaccination appointment at a new vaccination centre which has been established in a building called Robertson House in Stevenage, being run by Hertfordshire Community NHS Trust. This new vaccination centre is one of the first seven large-scale sites across the country

The letters advise patients that they can book a vaccination appointment by going online to or by calling 119. The letter also explains that patients may be contacted by their local vaccination service to arrange their vaccination (currently via our Primary Care Network PCN at Bishops Stortford Football Club).

Patients have a choice of booking an appointment for themselves or waiting to be contacted by their local NHS (Primary Care Network PCN), rather than travelling to Stevenage, further details below:

'Letters from the national NHS system are being sent out to people aged 80 and over during the coming days. If you’ve already had your first dose of the vaccine from us at our local vaccination hub at Bishops Stortford Football Club you can ignore this letter. The practice is responsible for arranging your appointment for your second jab'.

If you haven’t had your first vaccination yet (and you are aged 80 or over), you can choose to book an appointment for yourself using the web address or phone number in the letter. If you book in this way, your vaccination will take place at a venue called Robertson House, close to the centre of Stevenage. Alternatively, you can choose to have your vaccination in your local area instead. We will contact you as soon as we are ready to offer you an appointment.


Neighbourhood watches have been alerted to a highly believable scam which starts with a text and advises the user that they are eligible to apply for the COVID vaccine and to click on the link in the text message. The user is then led to a webpage, which looks very convincing and asks them to complete some details, in order for them to be able to apply for the vaccine.

The details asked for:

  • Name
  • Address
  • Date of birth
  • Proof of address
  • Card payment details

With the recent approval of multiple vaccines in the UK, these types of scam attempts are likely to continue, as fraudsters continue to take advantage of the rollout to some many people. Patients will never be asked to pay for a COVID vaccination.

Update - 2nd February 2021

GPs in the Stort Valley and Villages PCN administering Covid-19 vaccinations

To date Stort Valley and Villages Primary Care Network (PCN) have vaccinated over 9,000 patients, with another 1170 booked into clinics running next week. We are currently working hard to meet the government’s deadline of offering a vaccine to all those in cohorts 1 - 4 by 15th February (everyone over 70, care home residents and those who are clinically extremely vulnerable).

This week we have:

  • Run clinics for over 3000 patients at the football club.
  • Started contacting all our housebound patients and they are being given a time slot and a date for their vaccine, we have teams going out twice a day and they are working incredibly hard to get round everyone as quickly as possible.
  • Become aware that some patients will be getting two invites one from their own GP surgery (for a clinic run by the PCN at the Bishops Stortford football club) and another via the national booking service (where you can choose from options including Harlow, Stevenage and the newly opened clinic at the Avanti Meadows School in Bishops Stortford which we are not involved in delivering). Unfortunately, we have no control over this so bear with us if you have already been called.

It is entirely up to the individual which clinic they would rather attend but to be clear the PCN clinic (at Bishops Stortford Football Club) invites people as follows:

  1. Via Text (identifying your GP surgery) asking you to book via a system called Accurbook.
  2. Via a phone call from one of our surgery team (who will identify them as such).
  3. Via letter with full instructions about the date / time of the clinic.

As a PCN we request that if you do not want an appointment at the football club vaccination site you let us know ASAP, this allows us to judge the numbers and open appointments for others to be vaccinated.

NB: Please can we request that patients book at one or the other site not both as we will not be able to judge how best to distribute the vaccine if people double book

Update: 22.12.2020

GPs in the Stort Valley and Villages PCN begin administering Covid-19 vaccinations

A centre has been set up at Bishop’s Stortford Football Club to start vaccinating our patients. The vaccinations will be arranged in strict order of eligibility, and we will begin with patients over 80 year’s old.

If you have not yet been invited to attend, please don’t worry, but do not call your GP Practice. We will contact you as soon as we have a vaccine and an appointment slot available.

Dr Sian Stanley, Clinical Director of the Stort Valley and Villages PCN says:  “General Practices across Sawbridgeworth, Bishops Stortford and The Hadhams have come together to work collaboratively to offer a community-focussed Covid vaccination service. It has taken a huge team effort to prepare the programme and get it up and running at the football club – the site used for our flu vaccination programme earlier this year. It’s a very emotional moment for us.

GP practices will be inviting patients to receive their vaccine, following a strict eligibility list, starting with our oldest patients first. Together, our teams bring years of experience and knowledge of delivering vaccination programmes. Please be patient and wait until you are contacted with further details on how to book in with us.”

Shan Toms, General Manager of Bishop’s Stortford Football Club said: “We are proud to be part of this vaccination programme to help the community get back to normal, and to be part of history. I am hoping this is the light at the end of the tunnel that will get us all back to a near normal life.

Vaccine priority groups: advice on 2 December 2020

Phase 1 – direct prevention of mortality and supporting the NHS and social care system

This priority list is confirmed in order as follows:

  • residents in a care home for older adults and their carers
  • all those 80 years of age and over
  • frontline health and social care workers
  • all those 75 years of age and over
  • all those 70 years of age and over and clinically extremely vulnerable individuals
  • all those 65 years of age and over
  • all individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality
  • all those 60 years of age and over
  • all those 55 years of age and over
  • all those 50 years of age and over

Covid-19 Vaccination programme - statement from Stort Valley & Villages Primary Care Network - updated 07.12.2020

Covid-19 Vaccination programme

COVID Vaccination info click here:

We’ve had a terrific response to our appeal for clinicians to help deliver the Covid-19 vaccine to patients. Not only have our own staff volunteered to work overtime, but retired nurses/doctors are volunteering to help out too.

Our target is to vaccinate all our eligible patients over a 3-4 month period, and to give first dose of vaccinations to 15,000 patients within the first weeks of rollout in January.

It is a big undertaking, as between us we care for 63,000 patients across the 5 practices in Stort Valley and Villages Primary Care Network (PCN).

We will deliver the programme from Bishop’s Stortford Football Club, which was a great success with flu vaccinations this year. It will be tough, but we are keen to get started and it’s great to know that we can count on your understanding and support in the months to come.

It is not our intention to start a debate about vaccinations. Whether or not to have the vaccination is a personal choice which everyone is free to make for themselves.

Frequently asked Q & As

Why is this programme different to the annual seasonal flu campaign?

Whilst we don’t have all the detail about the requirements of these new vaccines, we do know that they won’t initially be delivered to us in single, pre-filled doses, as is the case with flu vaccines. Each vaccine has to be reconstituted and individually drawn up – which slows the process down. Every patient will have 2 doses, 21 to 28 days apart.

Clinics will be held on a socially distanced basis, and patients who drive themselves to their appointment will need to wait 15 minutes post vaccination before they can leave the site. So logistically – a bit of a challenge!

Why work as a PCN; why not as individual surgeries?

The reason for this, is that the first vaccine to be delivered requires ultra-low temperatures, and once defrosted, needs to be administered within 5 days. Furthermore, it comes in vials that contain 5 doses, and once diluted, the vaccine must be used within 6 hours.

So, if we get a big batch delivered, it is unlikely a single practice would have sufficient numbers or clinical capacity to deliver this within the required timeframe. In addition, the vials cannot be divided at practice level and shared with other practices due to the regulations related to the distribution of medications.

At this stage, we do not know if we will have any control or choice over our delivery schedule.

The vaccine will be in short supply and we must try and keep wastage to a minimum.

As the programme progresses and more vaccine becomes available, we may be able to adjust how we deliver the programme.

Which patients will be prioritised for vaccination?

This has not been confirmed, but will depend on the characteristics of the vaccines being administered. It is unlikely that surgeries will have any control over this part of the programme

We will do our best to keep you informed; this programme is bound to be subject to many changes.

Central Surgery, Church St Surgery, Much Hadham Surgery, Parsonage Surgery, South St Surgery

Stopping Coronavirus from Spreading : What you can do to help.

Click here to read the government guidance on how to help stop the spread of coronavirus.

How to wear and make a cloth face covering

NHS Diabetes Advice helpline

NHS England and NHS Improvement have launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response.

The service is for adults living with diabetes who use insulin to manage their condition and require immediate clinical advice.

Whether you or a member of your household have caught the virus, or routine care has been disrupted, the helpline is available for immediate clinical advice to help you understand how to effectively manage their diabetes.

You can access NHS Diabetes Advice via Diabetes UK’s support line on 0345 123 2399 Monday-Friday from 9am-6pm.

COVID-19 Research - Help the fight against COVID-19

Join a COVID-19 clinical trial - The PRINCIPLE Trial

The PRINCIPLE trial aims to find treatments that reduce hospital Admission and improve symptoms for people with COVID-19. You could be eligible to join if & self refer through the trial website if:

You have had these symptoms for fewer than 15 days:

    • a continuous new or worsening cough
    • a high temperature

You are aged 50 to 64 with a pre-existing illness:

  • High blood pressure and/ or heart disease
  • Diabetes not treated with insulin
  • Asthma or lung disease
  • Weakened immune system due to serious illness or medication (e.g. chemotherapy).
  • Stroke or neurological problems
  • Liver disease
  • You are aged 65 and above

Find out more via

Apply for a coronavirus test:

Advice for parents during coronavirus

Whilst coronavirus is infectious to children it is rarely serious. If your child is unwell it is likely to be a non-coronavirus illness, rather than coronavirus itself.

Click here to download helpful advice for parents

Easy Read Coronavirus Resources

Coronavirus / COVID-19 Privacy Notice

Click here for our COVID-19 Privacy Notice

Patients ‘at risk’, requesting letters from the GP

The government has already written to the VERY high-risk group, advising they isolate for 3 months at home and do not go out.

This was taken from a national database and we are awaiting further guidance from NHS England in relation to any other searches being run to identify more patients who fit the VERY high-risk criteria that may have slipped the net. The practice will be instructed by NHS England when these letters can be sent out.

In the interim, patients will need to make their own decisions with regard to self-isolating etc.

If patients have any problems with collecting medication, shopping, isolation contact the relevant village volunteer group ‘Operation CommUNITY’.

Herts Help

0300 123 4044

Age UK Herts

0300 345 3446

Citizens Advice Bureau

01920 459944

Gov.UK website

Important information about the coronavirus (COVID-19)

Stay at home if you have coronavirus symptoms

Read the NHS advice about staying at home.

  • Use the 111 coronavirus service

    Only call 111 if you cannot get help online.

    Information is available at and

    Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact.

    A person can also be infected by touching contaminated surfaces if they do not wash their hands.

    The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time.

    Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

  • Avoid touching your eyes, nose and mouth with unwashed hands.

  • Avoid close contact with people who are unwell.

You can find the latest information and advice from Public Health England at

Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation.

Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others

Online Services

In light of current concerns relating to the Coronavirus outbreak & to ensure patient / staff safety, we have temporarily suspended the online booking system for appointments.

Staff will now triage patient’s symptoms prior to any appointments being made. Please attend appointments on your own if possible. If you require assistance, please limit this to one person as questions relating to Coronavirus, will be asked at the time of booking & are applicable to all attending the appointment with you. Providing false or misleading information is against legislation and you will therefore be committing an offence for which you could be prosecuted.

Due to high patient contact levels, should our telephone lines 01279 594450 be busy, patients are able to email us via

Our website will be regularly updated with information relating to Coronavirus (COVID-19)


The Silver Line - helpline for older people

Need help? Call Silver Line ANYTIME on: 0800 4 70 80 90

The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.

Please visit

Sexual and reproductive health help during COVID-19


Hertfordshire County Council has produced some useful guides to help support people who have been bereaved in these challenging times. There are versions for adults, parents and carers and young people, as well as an easy read version for adults and young people with additional needs.

Guides can be viewed or downloaded from

Local Services. Ready to Help You