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Cancelling an Appointment

Please do remember to cancel your appointment if you are unable to attend.

Your co-operation is appreciated and will enable other patients in need to utilise a cancelled appointment slot and assists in reducing waiting times. 

You can use any of the following methods:

  1. Cancel online using SystmOnline (if you are already registered). 
    Booking and Cancelling Appointments in SystmOnline web application
  2. By Email:
  3. By Telephone: call us on 01279 827608
  4. In Person: pop into the surgery and let the receptionist know in person.

As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the surgery reserves the right to remove them from the list.


Welcome to Parsonage Surgery

For those who require documentation in a different format please click the link below


About Us

We are a growing family orientated practice based within Herts & Essex Hospital in Bishop's Stortford. We pride ourselves on delivering professional medical care in a friendly environment while striving to meet all the challenges of modern General Practice.

This website provides many online facilities, including appointment booking / cancellation and prescription ordering. It also contains a vast range of health information and resources, along with practical information on visiting the surgery. We hope you find it useful and informative.

The surgery is involved in Practice based Commissioning alongside our neighbouring practices in Bishops Stortford & Sawbridgeworth. We enjoy strong relationships with them & the Clinical Commissioning Group for East & North Hertfordshire.

Thank you for visiting our website, we wish you a happy & healthy day.


The new, simple and secure way to access a range of NHS services on your smartphone or tablet.

Online Services

You can book/cancel appointments & order repeat prescriptions online.

To use SystmOnline you will need a Practice ID number & Access ID number which can be obtained from the practice reception team upon production of suitable identification, & in conjunction with a password, will be unique to you.

Please contact reception for more information. Click on the link below to access SystmOnline.



Contact Details

Parsonage Surgery

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

Your Neighbourhood Professionals. Just a Click Away!
Your Neighbourhood Professionals. Just a Click Away!