Telephone Issues at Parsonage Surgery: August 2021
The Telecoms team at Princess Alexandra Hospital are currently trying to resolve telephone system issues which are affecting many departments at Herts & Essex Hospital.
Our staff are answering calls continuously, however callers are not receiving an engaged tone & are being given the option to leave a voicemail, the telecoms are working to rectify this. Please do not leave a voicemail as we are unable to retrieve or respond to voicemails.We would encourage patients to use e-Consult or email parsonageadmin@nhs.net
We will keep our website updated regularly & apologise for any inconvenience whilst the work is being completed.
Telephone Issues at Parsonage Surgery: August 2021
The Telecoms team at Princess Alexandra Hospital are currently trying to resolve telephone system issues which are affecting many departments at Herts & Essex Hospital.
Our staff are answering calls continuously, however callers are not receiving an engaged tone & are being given the option to leave a voicemail, the telecoms are working to rectify this. Please do not leave a voicemail as we are unable to retrieve or respond to voicemails.We would encourage patients to use e-Consult or email parsonageadmin@nhs.net
We will keep our website updated regularly & apologise for any inconvenience whilst the work is being completed.
In response to the COVID-19 pandemic, NHS England & NHS Improvement have supported all GP practices in England with the rapid implementation of a ‘total triage’ model using telephone & online consultation tools, this was in-line with national requirements to keep patients safe, whilst COVID infection rates were high & before the vaccination was widespread.
Total triage means that every patient contacting us by eConsult, Email or Telephone, is first triaged – giving an overview of their symptoms for a clinician to review; an appropriate appointment can then be offered i.e. telephone, video or face 2 face to meet patient needs..
As Government guidelines ease & we continue to face unprecedented demands for our services, we will need to continue to adjust how we use our clinicians’ time to best support our patients – particularly those who need us the most, therefore triage is important to reduce avoidable footfall in practices & protect both patients & staff from the risks of infection.
Thank you for your continued support.
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About Us
We are a growing family orientated practice based within Herts & Essex Hospital in Bishop's Stortford. We pride ourselves on delivering professional medical care in a friendly environment while striving to meet all the challenges of modern General Practice.
This website provides many online facilities, including appointment booking / cancellation & prescription ordering. It also contains a vast range of health information & resources, along with practical information on visiting the surgery. We hope you find it useful & informative.
The surgery is involved in Practice based Commissioning alongside our neighbouring practices in Bishops Stortford & Sawbridgeworth. We enjoy strong relationships with them & the Clinical Commissioning Group for East & North Hertfordshire.
Thank you for visiting our website, we wish you a happy & healthy day.
NHS App
The new, simple & secure way to access a range of NHS services on your smartphone or tablet.
https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
Online Services
You can book/cancel appointments & order repeat prescriptions online.
To use SystmOnline you will need a Practice ID number & Access ID number which can be obtained from the practice reception team upon production of suitable identification, & in conjunction with a password, will be unique to you.
Please contact reception for more information. Click on the link below to access SystmOnline.
