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Survey Results 2012

Further to our Patient Survey which was undertaken in February 2012, please find the results below.

Question 1: Appointments

Answer OptionsHaven't
tied
Very
easy
Faily
easy
Not very
easy
Not at
all easy
Response
Count
Getting through on the phone 8 69 121 38 3 239
Getting to see your GP of choicene 33 42 104 34 7 220
Getting to see ANY GP 20 97 76 20 2 215
Obtaining test results by phone 100 65 35 9 3 212
answered question 242
skipped question 0

Question 2a: The last time you saw a GP at our surgery, how good was he/she at:

Answer OptionsVery
good
GoodSatisfactoryPoorVery
Poor
Doesn't
apply
Response
Count
Giving you enough time 154 62 16 1 0 5 238
Explaining tests & treatments 148 54 15 0 1 9 227
answered question 239
skipped question 3

Question 2b: After each consultation, do you understand what actions you should take (eg future appointments, tests to take etc)?

Answer OptionsResponse
Percent
Response
Count
Yes 95.5%189
No 4.5%9
Other (please specify) 1
answered question 198
skipped question 44

Question 2c: The last time you saw a Practice Nurse at our surgery, how good was he/she at:?

Answer OptionsVery
good
GoodSatisfactoryPoorVery
Poor
Doesn't
apply
Response
Count
Giving you enough time 111 76 25 2 2 22 238
Explaining tests & treatments 99 65 30 5 1 29 229
answered question 239
skipped question 3

Question 2d: After each consultation, do you understand what actions you should take (eg future appointments, tests to take etc)?

Answer OptionsResponse
Percent
Response
Count
Yes 94.5%172
No 5.5%10
Other (please specify) 3
answered question 182
skipped question 60

Question 3a: Are you aware that you can request repeat prescriptions online at parsonagesurgery.co.uk

Answer OptionsResponse
Percent
Response
Count
Yes 75.1%127
No 24.9%42
answered question 169
skipped question 73

Question 3b: How easy do you find it to obtain repeat prescriptions?

Answer OptionsHaven't
tied
Very
easy
Faily
easy
Not very
easy
Not at
all easy
Response
Count
Online 128 48 14 4 0 194
From the surgery 84 77 32 6 2 201
From your chemist 67 121 26 7 0 221
Other (please specify) 1
answered question 239
skipped question 3

Question 4: How helpful do you find the receptionist at the surgery?

Answer OptionsResponse
Percent
Response
Count
Very 73.8%177
Fairly 15.0%36
Satisfactory 8.8%21
Not very 2.1%5
Not at all 0.4%1
Other (please specify) 3
answered question 240
skipped question 2

Question 5: Are you male or female?

Answer OptionsResponse
Percent
Response
Count
Male 36.5%88
Female 63.5%153
Please specify your age 233
answered question 241
skipped question 1

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